FAQs

At Aurea-valentina.co.uk, we want to make your shopping experience as smooth as possible. Here are answers to some of the most common questions we receive. If you don’t see what you’re looking for, our customer support team is always here to help!

1. How do I place an order?

Ordering is easy! Just browse our collection, pick your favorite items, add them to your cart, and head to checkout. If you need help along the way, our customer service team is happy to assist.

2. Can I track my order?

Yes! Once your order ships, we’ll send you an email with a tracking link so you can follow your package every step of the way.

3. What’s your return policy?

We offer a hassle-free return policy. If you’re not happy with your purchase, you can return it within 30 days of delivery. Check out our Return Policy page for all the details.

4. What’s your shipping policy?

We work hard to get your orders out as quickly as possible. Shipping times and costs depend on your location. For more info on shipping options and delivery times, visit our Shipping Policy page.

5. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Just contact our customer support team with your order details, and we’ll take care of the rest.

6. How do I contact customer support?

You can reach us by email at info@aurea-valentina.co.uk or by filling out the contact form on our website. We’re here to help and will get back to you as soon as we can.

7. How can I stay updated on new products and news?

Sign up for our newsletter! You’ll be the first to know about new arrivals, special offers, and all the latest from Aurea-valentina.co.uk.

If you have any other questions or need help, don’t hesitate to reach out. We’re here to make sure you have the best experience possible!